FAQs
General:
1.What is your cancellation policy?
We’ve got a cancellation policy and we do follow that.
+ If within 60 minutes of your booking, you cancel your booking, then you’ll be refunded the full amount by asking for the reason for the cancellation.
+ If you cancel any booking within 24 hours then only half the amount will be refunded.
+ If you cancel the booking after 24 hours, then there will be no refund. Only your booking will be canceled by just asking the reason for cancellation.
2. Do you offer any guarantees for the new customers?
Yes, we offer a satisfactory guarantee on all of our cleaning services.
3. Do you offer any offers or promotions for the previous clients?
We do offer promotions every year on any event or any off day. We also entertain our previous clients with some discounts and concessions that are applied after getting the estimates done.
4. Do you sell your cleaning products?
No, we don’t sell the cleaning products that we use for our cleaning services as commercial products.
5. Can I provide you my own cleaning products?
Yes, you can provide your products, but 100% results are not guaranteed.
6. What is your hourly package?
Our hourly package depends on the areas you want cleaning; you can estimate it through our page.
7. What is your refund policy?
we only refund people who are not satisfied with our service or those who cancel their order/ booking in just 1 hour
8. Will your team be available on weekends?
yes, our team will be available for weekend, but for that, you have to book before the weekend, bookings are open from Monday to Friday, 7:00 am to 7:00 PM, whatever time or day you choose, whether Sunday or any other day, our team will be available from 7:00 AM to 7:00 PM.
9. What will be your hourly rate on a daily basis?
We charge 30 € per hour.
10. Do you offer daily services?
Yes, we do offer daily service.
Services Based FAQs:
1.Can I use a vacuum after the carpet cleaning?
Yes, you can use your regular vacuum after one week, as per your need.
2.Do you offer mattress/rugs sanitizing?
Yes, we sanitize your rugs.
3.What areas of the kitchen do you clean?
We clean counter tops, shelves, appliances, cabinets, floors, back splashes, ovens, refrigerators, and microwaves.